Privacy Notice

We are Faktor B.V.. We are based at Herengracht 244, Amsterdam, The Netherlands. You can contact us at privacy@faktor.io. In this privacy notice we describe how we and third-parties use cookies and similar technologies and process data, including personal data that we obtain when you use our sites and apps.

We are committed to a lawful, fair and transparent processing of personal data adhering to the EU General Data Protection Regulation (GDPR) and to the use of cookies adhering to the EU ePrivacy Directive.

We process the following (categories of) personal data

We process data to be able to perform our contract with you:

Name. We collect the given names (first name, family name) of customers, job-applicants, and of contacts when they express interest in our services or sign up for our newsletter.
Email address. We collect the email address of customers, job-applicants, and of contacts when they express interest in our services or when they sign up for our newsletter.
Postal address. We collect the postal address of customers for billing purposes.
Telephone number. We collect the phone numbers of customers, job-applicants, and of contacts when they express interest in our services or when they sign up for our newsletter.

Third-parties process data on our behalf on for their own goals for the purposes of storage and access of information, personalisation, and ad selection, delivery and reporting, and measurement.

What (purposes) do we use the data for

Storage and access of information. The storage of information, or access to information that is already stored, on your device such as accessing advertising identifiers and/or other device identifiers, and/or using cookies or similar technologies.

Personalisation. The collection and processing of information about your use of this site to subsequently personalize advertising for you in other contexts, i.e. on other sites or apps, over time. Typically, the content of the site or app is used to make inferences about your interests which inform future selections.

Ad selection, delivery, reporting. The collection of information, and combination with previously collected information, to select and deliver advertisements for you, and to measure the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including for example clicking an ad or making a purchase.

Measurement. The collection of information about your use of the content, and combination with previously collected information, used to measure, understand, and report on your usage of the content.

What is our legal basis for the processing

We base our processing on consent of the data subject for the purposes of storage and access of information, personalisation, and ad selection, delivery and reporting. We base our processing on legitimate interest for measurement. This legitimate interest is our interest in being able to ascertain how well our website functions and to see how visitors engage with the structure and content of our website. We base our processing of customer data on in being required for the performance of a contract.

Where do we obtain the data from (sources) and how do we use cookies

Please see under Privacy Settings to get a full list of the third-parties that we use, and the cookies that we and third-parties use when you visit our website.

How long and where do we store data

We store customer information for as long as we have a customer relation with you, and a limited set of data for up to 7 years thereafter to meet our tax administration obligations.

What safeguards have we taken to protect data

Taking into account the nature, scope, context and purpose of the processing, we have taken the following technical and organizational measures:

Access control. Our database, and the information contained therein, is protected with access control.

Limited staff only. Access to the database is limited, not all staff in our organisation have full access.

Encryption. Data submitted via our website is encrypted in transit.

We do not actively monitor the security of our database and need to rely on our processors to notify us of any data breaches.

Who we share data with

We do not actively share data that we collect with any third-parties, but we do allow third-parties to collect data from you when you visit our website. The full list is available under Privacy Settings tab.

We also engage Amazon Inc. as a processor acting on our behalf. We require these companies to adequately safeguard your personal data and not use your data for any other purpose not authorized by us.

We might sell (part of) our business to another company. Such transfer of ownership could include the transfer of your personal data to the buyer if the data directly relates to that (part of the) business.

Transfer of your personal data

You should also know that your personal data may be transferred from your home country to third parties. If you are an EU resident, this could imply that we also transfer data to countries that do not offer an adequate level of protection for your personal data. When we transfer this data, we will do so only when we have put in place appropriate safeguards to protect your personal data. Please contact us to get a copy of the safeguards that we have put in place. Our contact details are at the bottom of this text.

Your Rights

You have the right to request access to your personal data that we process. You also have the right to:

  • Rectify incorrect personal data or erase it in certain circumstances.
  • Restrict or object to the processing of your personal data.
  • Receive your data so that you can use it elsewhere (data portability).

Where we process data based on your consent, you also have the right to withdraw your consent at any time but we would like to point out that this does not affect the lawfulness of the processing before the date that you withdrew your consent. If you wish to exercise any of the above rights, please write us at privacy@faktor.io. Finally, you have the right to lodge a complaint with a supervisory authority. If you do not know who your supervisory authority is, please contact us and we will tell you.

Children

We do not knowingly collect personally identifiable information from anyone under 16 (‘Children‘). If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us at privacy@faktor.io. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers. If we have collected personal data from you when you in the period that you were a Child and if you would like to have this information removed, we will attempt to delete this data at your request. You can send this request to us by contacting us at privacy@faktor.io.

How to contact us

If you have any questions about this cookie and privacy notice, please contact us by sending an email to privacy@faktor.io.